Frequently Asked Questions

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General Questions

  1. Registration: If you haven’t registered yet, begin by clicking on the “Sign Up” or “Register” button on the top right corner of the website. Complete the required information in the registration form.

  2. Verification Email: After registering, an email will be sent to the address you provided during registration. Check your inbox, including your spam or junk folder, for an email from us.

  3. Click the Activation Link: Open the email and locate the activation link. Click on the provided link to activate your account. This step is crucial to ensure the security and validity of your account.

  4. Login: Once your account is activated, return to the website’s login page. Enter your credentials, and you’re ready to explore and shop with ease.

If you encounter any issues during the activation process or have further questions, feel free to reach out to our customer support at customer.service@comiastyle.com. We’re here to assist you

If you have an account on our website:

  1. Log In:

    • Log in to your account on our WordPress/WooCommerce website.

  2. Navigate to My Account:

    • Go to the “My Account” page, usually accessible from the website’s navigation menu.

  3. Access Address Settings:

    • Look for the “Address” or “Shipping Address” section on the “My Account” page.

  4. Edit Address:

    • Click on the “Edit” or “Change Address” link/button.

  5. Save Changes:

    • Make the necessary changes to your shipping address and save them.

For guest checkouts without an account:

  1. Access Order Confirmation Email:

    • Refer to the order confirmation email received after checkout.

  2. Find Order Details:

    • Locate your order details in the email, including any links or instructions provided.

  3. Click on the Provided Link:

    • If a link to manage the order or change the shipping address is present, click on it.

  4. Follow Instructions:

    • Navigate through the order management page to update the shipping address.

  5. Save Changes:

    • Save any changes made to your shipping address.

Ensure the accuracy of the new shipping address to avoid delivery issues. If you encounter difficulties, our customer support is ready to assist you.

If you have an account on our store:

  1. Log In:

    • Log in to your account on our website.

  2. Navigate to Order History:

    • Go to the “My Account” page, usually accessible from the website’s navigation menu.

  3. View Order History:

    • Locate the “Order History” or a similar section.

  4. Select Order:

    • Find the specific order you want to track and click on it.

  5. View Details:

    • You will see detailed information about your order, including the current status and tracking information if applicable.

For guest checkouts without an account:

  1. Access Order Confirmation Email:

    • Refer to the order confirmation email received after checkout.

  2. Find Order Details:

    • Locate your order details in the email, including any links or instructions provided.

  3. Click on the Provided Link:

    • If there’s a link to track your order, click on it to view the order details.

  4. View Details:

    • You will be directed to a page with information about your order, including tracking details if available.

As for payment tracking:

  1. Payment Confirmation Email:

    • Upon successful payment, you will receive a payment confirmation email.

  2. Check Payment Status:

    • Review the payment status in your order details on the website. This information is often available in the order history section.

  3. Contact Customer Support:

    • If you have concerns about your payment or need further assistance, don’t hesitate to reach out to our customer support team.

For any inquiries or issues, our customer support is here to help. Feel free to contact us for additional assistance.

As Sample Store uses some of the latest graphics designs which may not be supported in lower version of browsers, it is recommended that you use the following browsers to access Sample Store:

The delivery time for your order typically takes between 10 to 15 days from the date of payment confirmation. This timeframe includes order processing, packaging, and shipping. Please note that the actual delivery period may vary based on your location, the shipping method selected during checkout, and any potential customs procedures.

Once your order has been dispatched, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your shipment. Keep in mind that external factors such as holidays or unforeseen circumstances might influence delivery times, and we appreciate your understanding in such instances.

If you have specific concerns about the delivery of your order or need further assistance, feel free to contact our customer support team. We are dedicated to ensuring a smooth and timely delivery process for all our customers.

Purchasing Questions

Making payments using PayPal is a secure and straightforward process. Here’s a step-by-step guide:

  1. Checkout Selection:

    • During the checkout process on our website, choose the option to pay with PayPal.

  2. Redirect to PayPal:

    • You will be redirected to the PayPal login page.

  3. Login or Guest Checkout:

    • Log in to your PayPal account if you have one. Alternatively, you can choose to pay as a guest using your credit or debit card without creating a PayPal account.

  4. Review and Confirm:

    • Review your order details and select your preferred payment method within PayPal.

  5. Authorization:

    • Confirm the payment by authorizing the transaction.

  6. Return to Merchant:

    • After completing the payment, you will be redirected back to our website for order confirmation.

How PayPal Works:

  • Secure Transactions: PayPal ensures secure transactions by encrypting your financial information.

  • Multiple Payment Options: You can link your PayPal account to your credit/debit card or bank account, providing flexibility in payment methods.

  • Buyer Protection: PayPal offers buyer protection, helping to resolve issues if there are any discrepancies with your order.

  • Express Checkout: For returning customers, PayPal offers an express checkout option, saving time during future transactions.

  • Instant Notification: Merchants receive instant notification of your payment, allowing them to process and ship your order promptly.

By choosing PayPal as your payment method, you benefit from a widely trusted and efficient online payment service. If you encounter any issues or have questions about using PayPal for your purchase, please don’t hesitate to contact our customer support for assistance.

In the unfortunate event of a delivery mishap impacting your order, we understand the importance of resolving the issue promptly. Here’s our process for handling such situations:

  1. Photographic Proof:

    • If your order arrives damaged, please provide clear photographic proof of the damages. This can be sent to our customer support team.

  2. Contact Customer Support:

    • Reach out to our customer support team immediately with the provided photographic evidence and a detailed description of the issue.

  3. Full Refund for Damages:

    • For damaged items, we are committed to offering a full refund once we’ve assessed the provided proof. This ensures that you are fairly compensated for any inconvenience.

  4. Refund/Return for Other Mishaps:

    • In cases of other delivery mishaps, such as items missing from the order or significant delays, our customer support team will work with you to provide a reasonable solution. This may involve a refund, replacement, or an alternative resolution based on the specific circumstances.

  5. Timely Resolution:

    • We strive to resolve delivery mishaps in a timely manner to minimize any inconvenience you may experience.

At ComiaStyle.com, customer satisfaction is our top priority, and we are dedicated to ensuring that you receive your orders in excellent condition. Our customer support team is here to assist you throughout the process, so please don’t hesitate to get in touch if you encounter any issues with your delivery.

Return Policy: Limited Edition Items, All Sales Final

Thank you for choosing ComiaStyle.com. We appreciate your support for our limited edition items. Please review our return policy below:

Limited Edition Items: All products offered by ComiaStyle.com are crafted as limited edition pieces. Due to the exclusivity of these items, we are unable to accept returns or exchanges.

All Sales Final: As each product is a unique and limited creation, we want to ensure that every customer receives a brand-new, pristine item. To maintain the integrity of our limited edition collections, all sales are considered final.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team within 30 days of receiving your order. We will work swiftly to address the issue and provide an appropriate resolution.

Contact Us: For any concerns or questions regarding your order, please reach out to our customer support team at support@comiastyle.com. We are here to assist you.

Thank you for your understanding and support. We are committed to delivering exceptional products and service, and we appreciate your trust in ComiaStyle.com.

 last updated: November 17, 2023